Privacy Policy

Business Information

matrigen.store is an ecommerce website owned and operated by Matrigen Cosmetics, an authorized Canadian distributor of professional skincare products manufactured by MesoPharm Co., Ltd. (South Korea).

Purpose of This Privacy Policy

This Privacy Policy explains:

• What personal information we collect
• How and why we use personal information
• When personal information may be shared
• How long personal information may be retained
• How we protect personal information
• The privacy rights and choices available to customers

Personal Information We Collect

Depending on how you interact with our Site, we may collect:

• Name, billing address, shipping address, email address, and telephone number
• Order details, transaction history, returns, refunds, and customer-support communications
• Account information, preferences, and saved checkout information
• Payment-related information processed by our payment service providers
• IP address, browser type, device information, operating system, and approximate location
• Website activity, referring pages, products viewed, pages visited, and interactions with the Site
• Marketing preferences and information submitted through forms, reviews, surveys, or promotions

We aim to collect only the information reasonably necessary to operate our store, fulfill orders, provide customer service, and meet legal or security obligations.

How We Collect Personal Information

We may collect personal information when you:

• Visit or browse our Site
• Create an account
• Place or pay for an order
• Subscribe to marketing communications
• Submit a product review or contact form
• Request customer support, a return, refund, or exchange
• Participate in a promotion, survey, or other store activity

Certain technical information may also be collected automatically through cookies and similar technologies.

Consent and Your Choices

We collect, use, and disclose personal information only for identified purposes and as permitted or required by applicable law.

Where consent is required, we may request it through checkout forms, account registration, marketing subscription forms, cookie controls, privacy settings, or other appropriate methods.

You may withdraw consent for optional uses of your personal information, such as marketing communications, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services.

How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders
• Arrange shipping, delivery, customs processing, returns, exchanges, and refunds
• Create and manage customer accounts
• Provide customer service and respond to inquiries
• Send order, payment, shipping, security, and account notifications
• Detect, investigate, and prevent fraud, misuse, and security incidents
• Improve our Site, products, services, and customer experience
• Measure Site performance and understand how customers use our store
• Send marketing communications where permitted and with any required consent
• Meet legal, tax, accounting, regulatory, and contractual obligations

Payment Information

Payments are processed by Shopify and other payment providers made available during checkout. Matrigen Cosmetics does not directly receive or store complete payment-card numbers.

Payment providers may collect and process payment, billing, device, transaction, and fraud-prevention information under their own privacy policies and legal obligations.

Cookies and Similar Technologies

Our Site and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the store, remember preferences, process checkout, prevent fraud, measure performance, and understand how visitors use the Site.

These technologies may be used for purposes including:

• Essential Site and checkout functionality
• Remembering customer preferences
• Security and fraud prevention
• Analytics and Site performance
• Advertising and marketing measurement

Where required, you may manage non-essential cookies through the cookie banner or privacy controls displayed on our Site. Disabling certain cookies may affect Site functionality.

Who We Share Personal Information With

We may share personal information with trusted service providers that assist us with:

• Ecommerce hosting and store operation
• Payment processing and fraud prevention
• Shipping, delivery, customs, and order tracking
• Email, customer support, and marketing services
• Analytics, advertising, and website performance
• Accounting, legal compliance, security, and business administration

We may also disclose information when required by law, to respond to lawful requests, protect our legal rights, investigate fraud or security concerns, or in connection with a business sale, merger, financing, or reorganization.

We do not sell personal information for monetary compensation. Certain advertising or analytics activities may be considered “sharing” or “selling” under some privacy laws, and eligible visitors may use the privacy controls available on our Site.

Third-Party Services and Links

Our Site may use third-party services, including Shopify, payment providers, shipping carriers, analytics tools, advertising platforms, customer-support services, and ecommerce applications.

These third parties may process personal information under their own privacy policies and legal obligations.

Links to external websites are provided for convenience. We are not responsible for the content, security, availability, or privacy practices of websites that we do not control.

International Processing and Storage

Our service providers may process or store personal information in Canada, the United States, South Korea, or other countries.

Personal information processed outside your jurisdiction may be subject to the laws and lawful access requirements of those countries.

We use service providers that maintain privacy and security measures appropriate to the services they provide.

How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain order and transaction records, resolve disputes, prevent fraud, enforce agreements, and meet legal, tax, accounting, or regulatory obligations.

Retention periods vary depending on the type of information and the reason it was collected. When personal information is no longer required, we delete, anonymize, or securely dispose of it where reasonably practicable.

How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security beyond what is reasonably practical.

Marketing Communications

Where permitted and with any required consent, we may send promotional emails about products, offers, events, or store updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in an email or by contacting us.

Transactional communications relating to orders, payments, shipping, returns, security, or account administration may still be sent when necessary.

Children’s Privacy

Our Site and products are not directed to children, and customers must be at least 18 years old to make purchases through the Site.

We do not knowingly collect personal information from children under 13 years of age. If we learn that a child has provided personal information without appropriate authorization, we will take reasonable steps to delete it.

A parent or guardian may contact us at info@matrigencosmetics.com.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of eligible personal information
• Withdraw consent for optional processing
• Object to or restrict certain uses of personal information
• Request information about how personal information has been used or disclosed
• Use available privacy controls to opt out of certain data sharing or targeted advertising activities

We may need to verify your identity before processing a privacy request. Certain information may need to be retained where required by law or for legitimate business purposes.

To make a privacy request, email: info@matrigencosmetics.com

Questions or Privacy Complaints

If you have questions, concerns, or a complaint about our privacy practices, please contact us using the information below. We will review and respond within a reasonable period.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to maintain legal compliance, reflect changes to our business practices, or describe changes to how personal information is collected and processed.

When this Privacy Policy is updated, the Effective Date at the top of the page will also be updated. Where appropriate, we may provide additional notice of important changes.