Returns & Refunds

RETURNS – 100% SATISFACTION GUARANTEE
If for any reason you are not completely satisfied with your purchase you may return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase. To return an order, print and complete the return form found here, pack the item(s) to be returned, along with the return form in the original package if possible. Returned packages must be returned prepaid, by Canada Post with Expedited parcel, with signature, to: Greenness Cosmetics, 550 W Broadway #350, Vancouver, BC, V5Z 1E9

UNOPENED AND UNUSED
To return merchandise to us, please follow these easy steps:
Step 1: Pack the items along with a copy of your invoice.
Step 2: Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via Canada Post. Please return to:
Greenness Cosmetics
550 W Broadway #350, Vancouver, BC, V5Z 1E9

If you received a FREE product, sample or gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.
The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.

OPENED OR USED
Please send us a message and it will be our pleasure to indicate how to proceed.