Terms of service

Business Information

Our business contact information is listed below:

Agreement to These Terms

By using this Site, you indicate that you have read, understood, and agree to follow these Terms & Conditions at all times.

Intellectual Property

Content created by Matrigen Cosmetics and published on this Site is owned by Matrigen Cosmetics. Brand names, trademarks, logos, product images, descriptions, and other materials belonging to MesoPharm Co., Ltd. or other rights holders are used with authorization, permission, or as permitted by applicable law.

Site content may not be copied, reproduced, distributed, or used for commercial purposes without permission from the applicable rights holder.

Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users confirm that they are at least 18 years old. We do not assume legal responsibility for false statements about age.

Sale of Goods

These Terms & Conditions govern the sale of goods available on our Site. The goods available on our Site include cosmetics, skincare products, and related beauty products.

These Terms apply to all goods displayed on our Site at the time you access it, including products listed as out of stock. We make reasonable efforts to ensure that product information, descriptions, prices, and images are accurate. However, we cannot guarantee that all information is free from errors.

We reserve the right to modify, reject, or cancel an order when necessary. If we cancel an order after payment has been processed, we will issue a full refund to the original payment method.

Third-Party Services

Our Site may use third-party services, including payment processors, shipping carriers, analytics providers, and ecommerce applications. These third parties may operate under their own terms and privacy policies.

Links to external websites are provided for convenience. We are not responsible for the content, availability, or practices of external websites that we do not control.

Payments

We accept the following payment methods on our Site:

• Credit cards
• PayPal
• Other payment methods displayed at checkout

When you provide payment information, you authorize us and our payment providers to charge the amount due to your selected payment method. If we believe a payment violates any law, policy, or these Terms & Conditions, we reserve the right to cancel or reverse the transaction.

Shipping and Delivery

Orders may be delivered through Canada Post, UPS, or other available carriers shown at checkout. Delivery will take place as soon as reasonably possible, depending on the selected shipping method and destination.

Delivery times may vary due to carrier delays, customs processing, weather, holidays, or other unforeseen circumstances. Delivery estimates do not include weekends or statutory holidays unless otherwise stated.

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s full name. We are not liable for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

For complete information about processing times, shipping fees, delivery estimates, local pickup, and international shipping, please review our Shipping Policy.

International Orders, Duties & Taxes

If you purchase goods for delivery outside Canada, your order may be subject to import duties, taxes, brokerage fees, customs fees, or other charges applied by the destination country.

These charges are the customer’s responsibility. Please contact your local customs office for more information before placing an international order.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy. Please review this policy before completing your purchase.

Consumer Protection Law

Where the Business Practices and Consumer Protection Act or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms & Conditions will not limit your legal rights and remedies under that legislation.

Limitation of Liability

Matrigen Cosmetics and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for actions, claims, losses, damages, liabilities, or expenses, including legal fees, arising from your use of the Site, except where prohibited by law.

Indemnity

Except where prohibited by law, by using this Site you agree to indemnify and hold harmless Matrigen Cosmetics and our directors, officers, agents, employees, subsidiaries, and affiliates from claims, losses, damages, liabilities, and expenses arising from your use of our Site or your violation of these Terms & Conditions.

Applicable Law

These Terms & Conditions are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, that provision will be removed or limited to the minimum extent necessary. The remaining provisions will continue to be valid and enforceable.

Changes to These Terms

These Terms & Conditions may be updated from time to time to maintain legal compliance and reflect changes to how we operate our Site. We may notify users by posting an updated version on this page or by email when appropriate.

Contact Details

Please contact us if you have any questions or concerns.